Effective Date: 05/06/2026

Nelson Auto Broker and Title Services respects your privacy and is committed to protecting the personal information you provide when using our website, submitting a service request, contacting us, or purchasing services through our website.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your information.

1. Information We Collect

We may collect personal and vehicle-related information when you submit a form, purchase a service, contact us, or communicate with us through the website.

This information may include:

• Full name

• Phone number

• Email address

• Mailing address, if needed

• Vehicle Identification Number, also known as VIN

• Year, make, and model of vehicle

• State where the vehicle is located

• Title, registration, lien, purchase, or vehicle paperwork details

• Uploaded documents or images

• Payment and billing information

• Messages or notes submitted through our website

• Service selection, order details, and transaction history

We may also collect limited technical information through our website, such as browser type, device information, IP address, pages visited, and general website usage data.

2. How We Use Your Information

Nelson Auto Broker and Title Services may use your information to:

• Review and respond to service requests

• Provide VIN lookup, title work, drive-out tag, lien, buyback, bonded title, abandoned title, mechanic title, and lien removal assistance

• Contact you about your request

• Process purchases, deposits, or service payments

• Request additional documents or information

• Communicate with lienholders, agencies, vendors, or other parties when necessary for the requested service

• Maintain customer records

• Improve our website, services, and customer experience

• Send service-related updates

• Comply with applicable laws, regulations, or legal obligations

• Protect against fraud, unauthorized activity, or misuse of our services

3. Vehicle and Document Information

Because our services involve vehicle title, lien, tag, and documentation assistance, we may request sensitive vehicle-related documents. These may include titles, bills of sale, lien documents, payoff letters, registration records, insurance documents, identification, or other paperwork needed to review or process your request.

We only request this information when it is reasonably needed to evaluate, support, or complete the service you selected.

4. Payment Information

If you purchase a service through our website, payment may be processed through Squarespace or a third-party payment processor. We do not store full credit card numbers on our own systems.

Payment processors may collect and process billing information according to their own privacy and security policies.

5. How We Share Information

We do not sell your personal information.

We may share information only when necessary to provide services, operate our business, or comply with legal requirements. This may include sharing information with:

• Lienholders

• State agencies or motor vehicle departments

• Title, tag, or registration processing partners

• Payment processors

• Website hosting and ecommerce providers

• Email, form, CRM, or automation providers

• Professional advisors or service providers

• Law enforcement, regulators, or legal authorities when required

Information is shared only as reasonably necessary for the purpose of reviewing, processing, or supporting your request.

6. Website Forms and Email Communication

When you submit information through our website, that information may be emailed to Nelson Auto Broker and Title Services and/or stored through Squarespace, connected form storage, payment systems, or related business tools.

Please do not submit information through the website unless you are authorized to provide it.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, remember preferences, and support security or ecommerce functions.

You can usually adjust cookie settings through your browser. The Georgia Attorney General’s Consumer Protection Division provides consumer guidance on adjusting browser privacy settings and managing cookies. (Georgia Consumer Protection)

8. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information by unsecured email unless specifically instructed.

9. Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal or tax obligations, resolve disputes, prevent fraud, or support customer service needs.

When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices.

10. Your Choices

You may contact us to:

• Request a copy of certain information we have about you

• Ask us to correct inaccurate contact information

• Request that we delete certain information, where legally and practically possible

• Opt out of non-essential marketing communications

Some information may need to be retained for legal, recordkeeping, fraud prevention, payment, tax, or service completion purposes.

11. Third-Party Websites and Services

Our website may link to third-party websites, payment processors, government agencies, lienholders, or service providers. We are not responsible for the privacy practices, policies, or content of third-party websites.

You should review the privacy policies of any third-party websites or services you use.

12. Children’s Privacy

Our services are intended for adults and vehicle owners, buyers, sellers, lienholders, businesses, or authorized representatives. We do not knowingly collect personal information from children under 13.

13. Georgia Notice

Nelson Auto Broker and Title Services is based in Georgia and serves customers with vehicle title, tag, lien, and documentation-related needs. Georgia’s state website publishes general privacy and security practices for state websites, and Georgia’s Consumer Protection Division provides consumer education on privacy and identity protection. (Georgia.gov)

This Privacy Policy is intended to explain our business privacy practices and does not replace legal advice.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

15. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Nelson Auto Broker and Title Services
Email: jessica@nab-ts.com
Phone: 706-663-3038